Build stronger connections with smart interactions and seamless customer journeys
“In a hyperconnected ecosystem, enterprises need to think about creating superior experiences for their employees, customers, partners and users across the value chain. Specifically for customers, as expectations continue to rise, customer experience and thus customer interactions have evolved into a crucial determinant of business success."
Harvard Business Review Analytic Services CX report on customer interactions
Read about the current and future landscape of customer interactions. Gain insights from CX experts and sharpen your customer interaction strategy with proven best practices.
Self-assess your interaction game
Can your customer interactions deliver better value for your business? Could opportunities be hiding in plain sight? Find out now, with our quick-fire self-assessment tool.
Exclusive IDC research: Building seamless CX with CCaaS
Gain expert insights into the forces shaping CCaaS adoption in today’s hyperconnected world. Learn the critical factors for choosing the right solution and technology partner. Download the IDC Analyst Research Report now.
Unify, simplify and comply with confidence using our Interaction Fabric
Don’t let disconnected systems, fragmented conversations and frustrated customers drain your revenue. Our Interaction Fabric brings platforms, services and solutions together, transforming your scattered conversation landscape into a breeding ground for delightful interactions. Elevate customer and employee experiences with a single, powerful suite at your fingertips.
Raise the bar for CX and EX with a future-ready all-in-one suite
Fuel growth with connected experiences for customers and employees.
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Customer Experience
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Employee Experience
Kaleyra™ CPaaS
Deliver compliant and highly personalised interactions across channels with our Customer Communication Platform.
Kaleyra™ CCaaS
Leverage insights to steer automated interactions that nurture exceptional agent and customer experiences with our contact centre solution.
Kaleyra.ai
Accelerate outcomes and scale effortlessly with AI tools, enhancing customer interactions, boosting workforce efficiency, and enabling smarter decisions.
Kaleyra™ Unified Communications
Elevate employee experiences in a hybrid work culture with our Unified Communications and Collaboration platform.
Explore use cases
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Effortless transactions
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Smooth authentication
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Impactful marketing
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Top-notch customer service
A partner you can trust
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Global reach meets world-class expertise.
60Bn+
annual transactions
500K+
employees connected
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240+
countries on our global voice footprint
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5000+
global customers
Partner with a globally recognised industry leader
Established Leader in Juniper Research’s 2025 CCaaS Competitor Leaderboard
Established Leader in Juniper Research’s 2025 CPaaS Competitor Leaderboard
Recognised as a Niche Player in the 2024 Gartner® Magic Quadrant™ for CPaaS
Leader: IDC MarketScape Worldwide UCaaS Service Providers Vendor Assessment
Count on us for proven results
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Resources to help you choose better
Webinar
Unlocking the Future of Hybrid Work: UCaaS, Seamless Migration & Smart Meeting Rooms Explained
Discover how modern enterprises can optimise collaboration in hybrid workplaces with Unified ...
