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Retail in flux: Addressing disruption and driving growth

The retail industry faces immense pressure from a dynamic landscape of e-commerce growth and evolving consumer expectations. Retailers must overcome challenges like fragmented data, supply chain complexities, and the need to deliver a seamless omnichannel experience. To thrive, they must embrace digital transformation to enhance personalization, improve operational efficiency, and build resilience against market disruptions.

Navigating challenges that hinder seamless retail experiences

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Providing real time alerts on stocks and store analytics
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Providing a frictionless experience to customers, both online and in-store
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Managing supply chain volatility in retail
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Manage and reduce overall cost of operations at store level
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React on-time to in-store theft and threats

Unifying intelligence, compute, connectivity, and security for your retail stores

Smart inventory management
Integrated warehouse operations
Store experience transformation
Dynamic shopper engagement
Smart Inventory Management

Forecast demands, enhance asset utilisation and make smarter data-driven decisions

Our secure, cloud-based platforms provide end-to-end tracking of inventory and assets across stores, warehouses and transit to help reduce stockouts, overstocking and loses.

Integrated Warehouse Operations

Smoother operations and improved supply chain performance.

Boost logistics efficiency with integrated solutions. Protect inventory, prevent theft, ensure safety, and gain real-time warehouse visibility. Plus, track your delivery fleet to minimise delays, reduce bottlenecks and optimize space utilisation.

Create personalised shopping environments.

Transform your in-store experience by unifying intelligence, compute, connectivity and security at the edge. Our unified edge-based solution helps deliver use cases like Digital Signages, Smart Kiosks, Inventory Management, Smart Fitting Rooms and many more.

Dynamic Shopper Engagement

Optimise every touchpoint - from discovery to post-purchase support

Gain customers and retain their loyalty through seamless omnichannel experiences, AI-driven personalization and real-time insights. Our CPaaS capabilities for real-time messaging and transactional communications at scale, coupled with contact centre capabilities helps you optimise every touchpoint making the entire experience seamless.

Count on us for proven results

Case Study

Starbucks now delivers personalised experiences through actionable insights and location-specific user data.

Our latest resources

Flipkart & Tata Communications Kaleyra

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Flipkart & Tata Communications Kaleyra

Grofers & Tata Communications Kaleyra

Case Study

Grofers & Tata Communications Kaleyra

Reimagine retail innovation for delivering connected customer experiences - Making every day, a special shopping day

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Reimagine retail innovation for delivering connected customer experiences - Making every day, a special shopping day

Learn How Tata Communications Helps Retailers Deliver Connected Customer Experiences Across Digital ...

Tata CLiQ achieves significant increase in revenue and 60% faster time-to-market with managed services

Case Study

Tata CLiQ achieves significant increase in revenue and 60% faster time-to-market with managed services