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Make customer service smarter with AI-based chatbots

Deploy AI-powered chatbots that understand natural language, learn frominteractions, and seamlessly transfer complex queries to human agents. Our solutionenables 24/7 responsive service while maintaining your brand voice and securitystandards.

Trusted by leading global brands
Fortinet
Versa
NetFoundry
Fortinet
Versa
NetFoundry

Build smart, connected chatbot experiences

Native Integrations
Native Integrations

Integrate your chatbot with enterprise CRM and marketing systems to provide accurate,real-time customer data and responses.

WhatsApp for Business
WhatsApp for Business

Get your chatbot on the most-used messaging app with WhatsApp for Business APIsand reach customers on their preferred platform.

Conversational chatbot capabilities

Regulatory Compliance

Regulatory Compliance

Enhance customer satisfaction and brand perception by responding instantly to customer querieswith always-on, real-time chatbot support.

Human-like interaction

Human-like interaction

Give your brand a human voice and interact in a deeply personal way within a conversationalchatbot UX design.

Easy Integration

Easy Integration

Set the chatbot up to work with your WhatsApp account with simple APIs.

Explore use cases

asset-tracking-&-monitoring
1
Pre-set Algorithms

Use pre-set data types and NLP to grasp customer needs and respond with contextual accuracy and relevance.

2
Easy Bot Training

Feed in data to instruct your conversational chatbot dataset and facilitate continuous improvement of your bot’s ability to speak like a human.

3
Agent Hand-off

Shift conversations to human agents at the right time—without losing context or disrupting the experience.

4
Serve customers globally in any language

Enable intelligent switching between languages so your chatbot can respond in your customer’s native tongue.

Trusted Infrastructure Built for Global Scale

99.99%

API uptime ensuring uninterrupted performance

60B

Interactions in a year

600+1

Service provider relationships

190+

Countries

99.99%

API uptime ensuring uninterrupted performance

60B

Interactions in a year

600+1

Service provider relationships

Featured Edge Resources

Re-Engineering CX for the New Normal and Beyond

White Papers

Re-Engineering CX for the New Normal and Beyond

Learn how Tata Communications’ omnichannel CX solutions help manufacturing enterprises deliver ...