Create. Customise. Connect.
Our robust CPaaS APIs come with the gift of flexibility. Build, scale, and optimise customer interactions with easy-to-integrate solutions.
Elevating CX for leading brands
Discover the full value of an engaged customer
Seize every opportunity to intrigue, inform, sell, and delight
REPORT
Harvard Business Review Analytic Services CX report on customer interactions
Dive deeper into the current and future landscape of customer interactions, understand experts’ POV, and learn the must-dos for your customer interaction strategy.
eBook
Scaling communications: How CPaaS nurtures global expansion
Discover how an effective CPaaS strategy can drive global expansion - with scalable solutions, multilingual support, compliance strategies, emerging trends, and real-world success stories.
eBook
Elevating CX with CPaaS
Tap into the power of CPaaS to deliver rewarding customer experiences with our expert guide.
Video
Cohesive customer journey with multi-channel communication
See how seamless conversations across chatbots, SMS, voice, and video elevate customer experiences with faster support, smarter interactions, and lasting brand loyalty.
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Self-assess your customer interactions
Could your customer interactions be driving more value for your business? Find out now, with our quick-fire self-assessment tool.
Trusted performance with supreme reliability
Trusted performance with supreme reliability
Ensure seamless, high-speed communication with industry-leading uptime, rapid response times, and flawless service delivery.
99.99%
uptime, ensuring uninterrupted communication.
Tier-1
aggregator with direct links to all US operators.
Unmatched scale and global reach
Unmatched scale and global reach
Engage customers across the world with extensive operator connections and high-volume messaging capabilities.
400+
direct MNO connections for superior global reach.
60Bn+
annual transactions
Enhanced customer engagement and satisfaction
Enhanced customer engagement and satisfaction
Drive exceptional customer experiences with personalised interactions, high call success rates, and zero interruptions.
70%
increase in customer response rate (from 30%).
30%
increase in outbound call success with video solutions.
SMS
Improve sales and customer satisfaction with superfast messaging. Boost engagement with instant OTPs, notifications, two-way interactions, and bulk messaging.
Connect with users on the most popular instant messaging app with rich features. Retain your customers with cool notifications and smooth customer service experiences.
RCS
Create engaging branded content and transform your customer service, marketing, and transactional messages with RCS.
MMS
Bring your messaging campaigns to life and give customers immersive brand experiences with interactions through video, audio, pictures, and more.
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Voice
Give your business a virtual mobile identity. Build fast, reliable, and secure voice applications for your business with our powerful cloud-based voice solutions.
Build communication flows in minutes with our drag-and-drop interface and engage with your audience through programmable email notifications to verify, authenticate, support, update, and more.
Video
Add a personal touch to customer conversations with our programmable video solutions that offer unparalleled customisation options and guarantee top-notch security.
Communication excellence for every industry
Banking that customers can bank on
Garner higher trust levels by navigating secure transactions with OTPs, fraud alerts, and banking updates.
Patient care - on time, every time
Improve patient care and outcomes with automated appointment reminders, lab results, and virtual consultations on secure channels.
Turn notifications into big wins
Accelerate sales with abandoned cart reminders, personalised promotions, and proactive order tracking on SMS and WhatsApp.
Let customers stay on top of their travel plans
Keep passengers informed with instant booking confirmations, real-time flight updates, and automated check-in reminders.
Deliver with confidence, not concern
Ensure smooth deliveries with driver alerts, live shipment tracking, and proof-of-delivery confirmations via mobile messaging.
Explore use cases
1
Customer support
Deliver faster resolutions and world-class service experiences with AI-driven automation and intelligent interactions.
2
Seamless authentication
Enable frictionless user access with multi-factor authentication via SMS, voice, or email.
3
Intelligent marketing
Drive engagement and conversions with personalised, timely campaigns delivered through SMS, WhatsApp, and rich messaging.
4
Transactional updates
Keep customers informed with real-time order confirmations, payment alerts, and delivery notifications across their preferred channels.
5
Conversational engagement
Nurture meaningful customer relationships with interactive, context-rich conversations that boost loyalty and drive conversions.
Experience CPaaS in action
Watch how CPaaS can engage customers seamlessly across channels for remarkable experiences.
Count on us for proven results
CASE STUDY
Discover how Shiprocket minimised Return-to-origin (RTO) losses by 45% and enhanced CX by integrating a WhatsApp solution.
CASE STUDY
Read how we empowered Flipkart’s e-commerce growth with advanced call masking, optimised delivery rates, and high-speed support for seamless customer experiences.
CASE STUDY
Explore how AirAsia uses innovative messaging and cloud telephony solutions to enhance customer satisfaction and deliver real-time travel updates.
A partner you can rest
Tata Communications named as a Niche Player in the 2024 Gartner® Magic Quadrant™ for CPaaS
2024
Tata Communications CIS wins Gold for Communications API Innovation at Juniper Future Digital Awards 2025
2024
Tata Communications recognised as an Established Leader in OTT Business Messaging Leaderboard 2024
2024
Raise the bar for CX and EX with a future-ready all-in-one suite
Fuel growth with connected experiences for customers and employees.
Resources to help you choose better
Analyst Recognitions
Tata Communications Recognised as an Established Leader in the Juniper Research 2025 CPaaS Leaderboard
Leading the Future of Enterprise Customer Engagement Strategy
White Papers
Build vs. Partner: A three-year TCO analysis of multi-agent AI deployment for commerce at scale
Deep dive into AI economics for retail CX.
