Business impact
in action
10.6
Million passengers served
3Mn
messages sent monthly
100%
customer satisfaction platform
The Challenge
Faced difficulties with real-time communication for flight updates as passenger numbers grew, affecting customer satisfaction.
The Solution
Tata Communications implemented Kaleyra cloud communication platform with Alerts, Promotional Messaging, IVR Studio and Outbound Dialling solutions.
The Result
AirAsia now sends messages monthly, efficiently manages calls, and has expanded globally with Kaleyra platform.
Tata Communications Kaleyra has been one of the best tools we have used till now. They provide great, efficient service, and their team is always approachable.