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Rethinking customer interactions to boost CX: Pulse survey report from HBR Analytic Services
Transforming CX through smarter customer interactions
Key takeaway
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Evolving role of customer interactions
Customer interactions have shifted from transactional events to relationship-building opportunities across the entire journey.
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Tata Communications’ Customer Interaction Suite (CIS)
CIS enables scalable, hyper-personalised, AI-driven interactions that blend automation with human touch.
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Insights from a global perspective
A Tata Communications sponsored survey reveals expert insights and best practices shaping the future of customer interactions.
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