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Tata Communications GlobalRapide: Leader in IDC MarketScape Worldwide UCaaS service providers vendor assessment 2024
Key takeaway
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Market dynamics
Enterprises demand seamless, AI-enhanced communication platforms that integrate voice, video, and messaging. IDC notes a strong shift toward managed UC services with deep OTT integrations and compliance capabilities.
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Key capabilities
Tata Communications' UCaaS solution combines cloud voice, apps, and managed services. It supports Microsoft Teams, Cisco Webex, Zoom, Genesys, and its own Kaleyra Phone, enhanced with AI-based routing, fraud prevention, and GenAI features.
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Tata Communications position
Positioned in the Leaders quadrant, Tata Communications is the only global provider with Microsoft Operator Connect and Cisco Webex partnerships in India, offering modular, scalable, and compliant UCaaS for enterprises worldwide.
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Business benefits
With Tata Communications Kaleyra Managed Services, enterprises gain unified collaboration, simplified global deployment, AI-powered insights, and a single provider for end-to-end UCaaS, with deep localisation and regulatory assurance.
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