Business impact
in action
3 weeks
Deployment completed
110+
countries with operations enabled
The Challenge
The company needed a seamless omnichannel communication solution with global cloud technology to provide flexible customer service across their extensive international operations.
The Solution
Tata Communications implemented WebexCC powered by InstaCC™, providing backhaul connectivity across 110+ countries and 200+ locations with seamless CRM integration.
The Result
Reduced time-to-market by 60%, improved call handling efficiency by 80%, and increased customer satisfaction by 48%, transforming global customer experience capabilities.
It was a remarkable transformation delivered on time and at scale.