Business impact
in action
45
Reduction in RTO losses via WhatsApp automation
50
Increase in contact rate over traditional channels
3500
Active sellers using Shiprocket Engage product
The Challenge
Struggled with high RTO rates and poor response rates (30%) through traditional communication channels.
The Solution
Implemented Kaleyra's WhatsApp suite via Shiprocket Engage for order verification, address confirmation, and automated tracking updates.
The Result
Achieved 45% reduction in RTO losses, 50% higher contact rates versus traditional channels, and improved response rates to 70%.
Engage is used by 3500 active sellers and helps users seamlessly navigate FAQs, track orders and update their address directly on WhatsApp. It has helped reduce call center costs, lowering the RTO rate and increase the brand recognition of sellers.