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Boost loyalty with seamless customer communications

Kaleyra’s unified omnichannel platform empowers retail and e-commerce businesses to engage customers globally with secure, reliable messaging across SMS, voice, email, and more, enhancing satisfaction and retention.

Drive growth with relevant, meaningful communication

Drive growth with relevant, meaningful communication

CustomerValue_Personalization

Boost customer engagement with multichannel personalised campaigns

    • Share coupons and offers to drive store traffic and increase conversions
    • Send catalogs, videos, or voice calls based on customer preferences

Experience&UX_UserJourney

Simplify loyalty programs with easy customer access

    • Let customers manage loyalty program memberships through messaging
    • Enable them to view their earned points and redeem rewards easily

Data&Analytics_Analytics

Run engaging contests and track performance easily

    • Launch polls or contests through IVR, SMS, or instant messages
    • Capture leads and retarget users using our analytics

EdgeComputing_Real-Time

Send real-time alerts and promotional offers

    • Trigger or automate updates about orders
    • Boost sales with timely upsell and cross-sell offers

Channels to boost retail and ecommerce engagement

Messaging

Messaging

WhatsApp

WhatsApp

Voice

Voice

Chatbot

Chatbot

Email

Email

Push notification

Push notification

Empower your business communications with Kaleyra’s CPaaS suite

Global reliability

Global reliability

With a reach to hundreds of MNOs, including all Tier-1 US carriers, we can help you connect with customers worldwide.

Omnichannel platform

Omnichannel platform

Kaleyra unifies all communication channels by integrating data and tech to enhance your customer's brand experience.

Top-grade security and reliability

Top-grade security and reliability

Security breaches cause data loss, service disruptions, and reputation damage. We provide enterprise-grade security for all customers.

Trusted infrastructure built for global scale

99.99%

API uptime ensuring uninterrupted performance

60Bn

annual interactions

1600+

service provider relationships

190+

countries

Featured Edge Resources

Building Smarter CX: Your Step-by-Step Guide to AI in Action

Webinar

Building Smarter CX: Your Step-by-Step Guide to AI in Action

With AI redefining customer interactions, enterprises are seeking smarter, integrated solutions to ...

Tata Communications Recognised as an Established Leader in the Juniper Research 2025 CPaaS Leaderboard

Analyst Recognitions

Tata Communications Recognised as an Established Leader in the Juniper Research 2025 CPaaS Leaderboard

Leading the Future of Enterprise Customer Engagement Strategy

Build vs. Partner: A three-year TCO analysis of multi-agent AI deployment for commerce at scale

White Papers

Build vs. Partner: A three-year TCO analysis of multi-agent AI deployment for commerce at scale

Deep dive into AI economics for retail CX.

Tata Communications - OTT Business Messaging Leaderboard

Analyst Recognitions

Tata Communications - OTT Business Messaging Leaderboard

Tata Communications named an Established Leader in OTT Business Messaging by Juniper Research for ...