Tata Communications - OTT Business Messaging Leaderboard
Key takeaway
-
Findings
WhatsApp's pricing shift, Meta's click-to-chat ads, and AI-led engagement are redefining value and adoption. Tata Communications, with its Kaleyra acquisition, is ideally positioned with robust CPaaS capabilities, AI tools, and global reach. The report benchmarks 20 providers, placing Tata Communications among the top established leaders for innovation, scale and market presence.
-
Our solution
Tata Communications’ Customer Interaction Suite and Kaleyra platform offer scalable, secure, AI-powered messaging. With APIs for WhatsApp, RCS, SMS and voice, plus no-code chatbot builders, it empowers brands to deliver hyper-personalised, omnichannel journeys globally.
-
Impact
Enterprises benefit from faster deployment, richer customer experiences, and measurable business outcomes. Use cases span finance, retail, healthcare and more, supported by Tata Communications’s unmatched network footprint and global cloud connectivity.
Explore our other resources
