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Leverage a no-code solution to automate customer experience workflows

Empower your teams to design and deploy custom IVR workflows with an easy drag-and-drop builder. Create seamless inbound and outbound call flows, automate customer support, and streamline interaction, all without any coding expertise.

Leverage a no-code solution to automate customer experience workflows

Key features of flow builder

Pre-approved templates

Pre-approved templates

Use your existing library of approved templates to quickly create and deploy call flows. It’s a faster way to go live with reliable, brand-ready setups.

Upload any audio

Upload any audio

Bring your brand’s voice into every interaction. Upload custom sound files to personalise messages and create a consistent audio experience.

Inbound and outbound call flows

Inbound and outbound call flows

Our solutions can integrate seamlessly with your existing banking infrastructure and applications, thanks to our tailored, custom project-based approach.

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Simplify with drag-and-drop widgets

Choose from a wide range of customisable widgets to build call workflows effortlessly. Launch new flows without writing code or relying on tech teams.

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Do more with Flow Builder

  • IVR menu

    • Create an IVR system to route callers to the most appropriate agent using text-to-speech or audio selection.

  • Play messages

    • Configure audio messages to give a more personalised experience to your callers.

  • Enable keypress

    • Record user keypress inputs and set up messages to be played to the users based on the inputs.

  • Get API responses

    • Use APIs to determine the call flow trajectory and take actions based on the API responses.

  • Forward calls

    • Forward an incoming call to a number of your choice.

  • Repeat menu

    • Repeat an action in the flow builder.

  • Trigger SMS

    • Send SMS to multiple numbers using Sender ID.

  • Hang up

    • Close the interaction when the call is complete.

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Leverage our flexible communication APIs

Build messaging and calling functionalities on top of virtual numbers right into your apps with our powerful REST APIs, with 99.99% uptime.

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Explore popular use cases

Customer service IVR

Customer service IVR

Automated surveys

Automated surveys

Reminders

Reminders

Payment collections

Payment collections

Explore our Voice communications tools

Give your business a virtual mobile identity.
Give your business a virtual mobile identity.

Apply for a virtual number of your own and get set up fast, without a SIM card.

Explore Numbers
Comprehensive voice interaction tools.
Comprehensive Voice interaction tools.

Harness the benefits of global and local numbers, call masking, click-to-call API, along with our flow builder for an all-in-one Voice communication solution.

Explore Voice

Our Resources

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Building Smarter CX: Your Step-by-Step Guide to AI in Action

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Tata Communications Recognised as an Established Leader in the Juniper Research 2025 CPaaS Leaderboard

Leading the Future of Enterprise Customer Engagement Strategy

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Build vs. Partner: A three-year TCO analysis of multi-agent AI deployment for commerce at scale

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Build vs. Partner: A three-year TCO analysis of multi-agent AI deployment for commerce at scale

Deep dive into AI economics for retail CX.

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Tata Communications - OTT Business Messaging Leaderboard

Analyst Recognitions

Tata Communications - OTT Business Messaging Leaderboard

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