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Our value promise

Deliver outstanding customer care through engaging, real-time conversations on the WhatsApp Business Platform with our programmable APIs.

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What we offer
  • Personalised, real-time engagement
  • Global reach with enhanced customer support
  • Rich media and automation capabilities
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Our achievements

Cloud API Partner of the Year by Meta in 2023

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Improved customer response rate from 30% to 70% for Shiprocket

Discover how Shiprocket, India’s largest e-commerce enablement platform, solved challenges with RTO losses using a WhatsApp solution with Tata Communications Kaleyra™.

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Shiprocket

Level up your interactions with WhatsApp Business API

Unlock the power of WhatsApp Business API, transforming conversations into meaningful exchanges that convert. Leverage rich media sharing, and automated responses while seamlessly integrating with your existing systems.

Grow your business with WhatsApp messaging

  • Global reach

    • WhatsApp is available in over 180 countries, so you can reach your customers wherever they are through their preferred platform.

  • Enhanced branding

    • Build customer trust by showcasing business information on your WhatsApp profile, such as website, business hours, and address.

  • Exceptional customer care

    • Provide efficient and personalised support by responding to customer inquiries directly within the WhatsApp chat.

  • Superior engagement

    • Leverage WhatsApp's impressive 98% open rate to maximise engagement. Use conversational messaging to keep your audience interested.

  • Multilingual support

    • Strike a chord with your audience by interacting with them in their native language.

  • End-to-end encryption

    • Messages are secured over HTTPS from your application to Tata Communications Kaleyra™, and encrypted from the business to the end customer.

Advanced features for end-to-end customer engagement

Rich messaging
Rich messaging

Send images, videos, documents, lists, and more to create interactive and engaging customer experiences.

CTA buttons
CTA buttons

Drive actions directly within chats with customisable call-to-action buttons.

Messaging templates
Messaging templates

Automate conversations effortlessly with pre-defined templates for easy customer interaction.

Quick replies
Quick replies

Simplify responses with pre-set options, giving customers a faster way to interact.

Powering enterprise success across all use cases

Powering enterprise success across all use cases

Marketing

Marketing

  • Send personalised promotional messages and exclusive offers, promote new product launches, and conduct surveys.

Sales

Sales

  • Convert leads and close deals faster with conversational commerce features available within WhatsApp chats.

Support

Support

  • Provide round-the-clock assistance to customers, addressing inquiries and resolving issues promptly.

Conversational messaging

Conversational messaging

  • Craft meaningful, two-way interactions through personalised, context-aware dialogues at scale.

Frequently asked questions

What is WhatsApp Business Platform?

WhatsApp Business Platform is a powerful tool that enables businesses to connect with customers globally through two-way communication, rich messaging, automation, and integration, making it ideal for boosting engagement, sales, and efficiency.

How to use WhatsApp Business API?

Register with a reliable provider like Tata Communications Kaleyra™, complete the verification process, and access the WhatsApp API for seamless customer communication.

What is the difference between WhatsApp and WhatsApp Business?

WhatsApp is for personal messaging, while WhatsApp Business is an app for businesses. The WhatsApp Business Platform provides several advanced features such as integration, interactive templates and automation for enterprise business needs.

What are the benefits of a WhatsApp Business account?

WhatsApp Business account benefits include a professional business profile, automated messages, quick replies, and product catalogs, all designed to enhance customer interactions.

How to send bulk messages on WhatsApp?

Choose a reliable WhatsApp Business API provider like Tata Communications Kaleyra™ to import contacts, compose messages, and schedule them for bulk sending.

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You must be signed in to access this section. If you're a new user, please sign up to continue.

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Partner of the Year 2023 WhatsApp Cloud APIs

Meta

Customer success stories

CASE STUDY

Discover how Shiprocket, India’s largest e-commerce enablement platform, minimised Return-to-Origin (RTO) losses by 45% by integrating a WhatsApp solution powered by Tata Communications Kaleyra™.

View Case Study

CASE STUDY

Explore how Isansys, a leader in Remote Patient Monitoring (RPM), leverages WhatsApp API with Tata Communications Kaleyra™ to improve patient outcomes.

View Case Study

CASE STUDY

See how Verisure, a leading provider of professionally monitored security systems, enhances customer engagement by leveraging WhatsApp API with Tata Communications Kaleyra™.

View Case Study

Our latest resources

Shiprocket & Tata Communications Kaleyra

Case Study

Shiprocket & Tata Communications Kaleyra

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Isansys & Tata Communications Kaleyra

Case Study

Isansys & Tata Communications Kaleyra

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Verisure & Tata Communications Kaleyra

Case Study

Verisure & Tata Communications Kaleyra

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Maximise your sales with WhatsApp Business Platform

eBooks

Maximise your sales with WhatsApp Business Platform

Learn how to unlock powerful WhatsApp sales strategies to enhance customer interactions, ...

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