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Ensure customers reach you anytime, from anywhere

Leverage our flexible call flow scripting and configuration capabilities that enable calls to be seamlessly routed to available agents based on current demand, business hours, and service requirements. Calls are intelligently routed to the right call centre, helping improve call completion rates, reduce wait times, and ensure seamless experiences.

Explore use cases

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1
Improve customer experience
Use our global intelligent routing to drive incoming calls to the right call centres based on caller origin, IVR, DTMF, time, and traffic volume.
2
Reduce time to market
Deploy seamlessly across industries with any ACD and SIP trunking, while eliminating legacy systems and securing fraud management capabilities.
3
Optimise workforce productivity
Optimise call routing by controlling call flows on the centralised routing engine through a single administration window.
4
Reduce total cost of ownership
Gain economies of scale and cost savings, based on better rates for International Toll-Free Service (ITFS) minutes.
5
Enjoy higher liquidity and agility
Avail commercial model flexibility without significant upfront costs and with pay-as-you-go billing.