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Deliver standout customer experiences

Transform customer service with Webex Contact Centre powered by Tata Communications. Our cloud solution, integrated with UCaaS & Kaleyra Cloud Voice, enables faster resolutions and seamless connections.

Why choose Tata Communications?

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1
Create a new profit centre

Increase customer retention and boost sales through a personalised, enjoyable, and innovative experience.

2
Shape customer experiences

Empower agents with contextual insights, improving first-contact resolution and enhancing productivity.

3
Improve customer retention

Leverage AI capabilities to enable self-service, personalise experiences, and increase customer loyalty.

4
Go to market faster with a global presence

With simplified licensing and existing telecom integrations, we can help you reduce your total cost of ownership and get you up and running at speed.

Tata Communications and Cisco

Together we help you collaborate seamlessly, break down silos, and enhance customer experiences.

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Hear from our customers

Hitesh Makkad

Founder, Pingtring Ecommerce Private Limited

Double Quote Tata Communications support during this pandemic was exceptional and its low cost video conferencing solution enabled us to collaborate smoothly while working from home.

Resources

Exclusive 2024 survey: CCaaS trends & buying behaviour

Survey Report

Exclusive 2024 survey: CCaaS trends & buying behaviour

Unlock exclusive insights from 75 contact centre respondents across industries! Download our survey report on CCaaS trends and benefits.

Winning CX in logistics: Strategies for a hyperconnected era

Whitepaper

Winning CX in logistics: Strategies for a hyperconnected era

Juniper Research interview on Tata Communications CCaaS

Whitepaper

Juniper Research interview on Tata Communications CCaaS