Schedule a Conversation

Thank you for reaching out.

Our team will be in touch with you shortly.

Our Value Promise

Transform your contact centre in just 3 weeks. Embrace the cloud with our flexible CCaaS suite.

Explore Solutions
Maximise Business Benefits With
  • Hyper-personalised interactions
  • Exceptional agent and customer experiences
  • Actionable AI-powered insights and effortless reporting
Know More
30%

Conversion boost

20%

Reduction in TCO

60%

Faster time to market

Know More

Drive exceptional interactions and experiences throughout a customer’s lifecycle

Unify engagements across all your channels, conversational AI, and contact centre operations under a single Customer Interaction Suite to deliver superior experiences at every stage of a customer’s lifecycle. Tata Communications Customer Interaction Suite empowers multiple teams within your organisation to streamline the management of all customer interactions, powering compliant and hyper-personalised experiences at enterprise scale.

Key solutions of our Customer Interaction Suite

tata-communications-digo-overview.jpg
Communication Platform as a Service (CPaaS)

Deliver compliant and highly personalised interactions across channels with Tata Communications Kaleyra, our Customer Interaction Platform.

Know More
instacc-overview.jpg
Tata Communications InstaCC™

Deliver automated and insights-driven interactions to achieve exceptional agent and customer experience with our contact centre solution, InstaCC™.

Know More
customer-interaction-suite-kaleyra-ai.jpg
Kaleyra AI

Accelerate outcomes and scale effortlessly with AI tools – enhancing customer interactions, boosting workforce efficiency, and enabling smarter decisions.

Know More
IZO™ Private Cloud – IaaS
IZO™ Private Cloud – IaaS

IZO™ Private Cloud is a complete platform for managing IT infrastructure and business critical workloads enabling you to deliver a consistent and productive cloud experience.

Read More
IZO™ Private Cloud – IaaS
IZO™ Private Cloud – IaaS

IZO™ Private Cloud is a complete platform for managing IT infrastructure and business critical workloads enabling you to deliver a consistent and productive cloud experience.

Read More
IZO™ Private Cloud – IaaS
IZO™ Private Cloud – IaaS

IZO™ Private Cloud is a complete platform for managing IT infrastructure and business critical workloads enabling you to deliver a consistent and productive cloud experience.

Read More

Use cases across the customer lifecycle

  • Acquire

    • Identify and attract customers with contextually relevant interactions - Outbound agent outreach

  • Onboard

    • Create a great first impression with seamless onboarding interactions - Easy exchange of KYC documentation, Agent-assisted onboarding, Educate customers with help kits & agent consultation, Discount coupons to facilitate first purchase, Build trust through opt-ins and privacy policy detailing.

  • Engage

    • Engage you customers with personalised optichannel interactions - Analytics & Insights, Recommendations, Merge offline and online interactions, Cross sell & Up sell, AI-powered journeys.

  • Retain

    • Maximise customer lifetime value by slaying in-the-moment interactions - Discover the best channel and best time, Customer Journey-based interactions, Triggered interactions, AI-powered moments, Repeat purchases, Reduce abandonments, Increase subscriptions.

  • Refer

    • Identify and nurture your champion customers to drive referrals and revenue - Loyalty rewards, Exclusive offers, Referral benefits, Reviews, NPS.

  • Reactivate

    • Win-back lost customers by proactively giving them reasons to reengage - Churn-risk prediction, Proactive interactions, Feedback Campaigns, Reassurance campaigns, Trials, Max moments.

Augment your Martech stack with an ecosystem of partners

salesforce-logo.jpg
shopify-logo.png
zendesk-logo.png
Zoho.jpg
clevertop-logo.png
webex-cisco-logo.jpg
genesys-logo.jpg
google-logo.png
hupspot-logo.png
meta-logo-1.jpg-1
moengage-logo.jpg
Oracle.png

Why choose Tata Communications Kaleyra?

Why choose Tata Communications Kaleyra?

Last mile reliability

    • Scale and experience of delivering ~1000 SD-WAN CPEs a month globally
    •  99.8% first time right deployment

Be compliant, globally

    • >25% reduction in TCO with persona focused design approach

The only CX partner you'll need

    • >95% of incidents proactively identified by management platform

A secure core for secure CX

    • >60% improvement in cloud application performance through traffic flow redesign
    • Up to 35% reduction in latency to business-critical applications with periodic policy optimisation

Seamless CXaaS

    • Reduce turnaround time for first level analysis to less than 6 minutes

Count on us for proven results

Case Study

Flipkart & Tata Communications Kaleyra

View Case Study

Omnichannel Cloud Contact Centre

Tata Communications InstaCC Global™ was deployed as a one-stop solution to deliver an optimised customer experience with a single integrated SLA.

View Case Study

Our latest resources

elevating-customer-experience-featured

Whitepaper

Build vs. Partner: A three-year TCO analysis of multi-agent AI deployment for commerce at scale

Deep dive into AI economics for retail CX.

Read More
ccaas-2024-survey-report-cms-2

Survey Report

Exclusive 2024 survey: CCaaS trends & buying behaviour

Read More
winning-cx-in-logistics-cms-2

Whitepaper

Winning CX in logistics: Strategies for a hyperconnected era

Read More
juniper-research-interview-cms-2

Whitepaper

Juniper Research interview on Tata Communications CCaaS

Read More