Business impact
in action
2.5B+
texts/month enabled seamless care
12
types of SMS for care coordination
1.5M
messages/day to keep users updated
The Challenge
Practo, a fast-growing digital healthcare platform, needed to reliably communicate appointment reminders, lab results, payment notifications, and follow-ups to 25 million patients and 200,000 providers across 15 countries in real time, a scale that quickly outgrew existing systems.
The Solution
Partnered with Tata Communications Kaleyra to deploy a unified CPaaS messaging platform.
Kaleyra enabled Practo to send 12 distinct message types (SMS, email, push) seamlessly, with high throughput, robust scheduling, and secure delivery.
The Result
Achieved real-time, personalized patient communication across geographies.
Enhanced patient-provider engagement and satisfaction through timely notifications.
Scalable messaging infrastructure supported Practo’s rapid customer and provider growth.
Through Tata Communications Kaleyra, Practo was able to provide customised service, and stay connected to every customer, sending approximately 1.5 million messages per day.