Demo video GlobalRapide for Microsoft Teams
Key takeaway
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Simplified voice enablement for Microsoft Teams
Tata Communications enables seamless voice calling via Direct Routing and Operator Connect, letting users make and receive global PSTN calls directly within Teams. The onboarding process is guided and efficient, with full support for policies, dial plans, auto-attendants, and more.
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Centralised visibility & management with TCX portal
The TCX customer portal offers a unified view across all services, including GlobalRapide. Customers can manage inventory, monitor performance, raise tickets, and configure voice settings—all from a single dashboard with real-time insights and proactive alerts.
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Intelligent monitoring, reporting & lifecycle support
From automated troubleshooting and alert management to detailed analytics on voice quality, uptime, and device performance, Tata Communications provides end-to-end lifecycle support. Whether it's remote or on-site support, every call and device is proactively managed to ensure reliability.
