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Fast-track your private cloud contact centre journey with a single, reliable partner

No matter where you stand in your cloud contact centre journey, we expedite your path to the destination you seek. In our flexible cloud solutions, our Private Cloud offering, InstaCC Dedicated along with on prem solution provides a high-performance, single tenant dedicated infrastructure platform at your chosen hosting location. Teaming up with the top-tier technology partner Cisco, we manage the design, solution & delivery, rapidly within just 3 weeks.

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Why choose Tata Communicatons for dedicated cloud contact centre

Why choose Tata Communicatons for dedicated cloud contact centre

DC-DR design

  • Robust architecture with automatic failover capabilities as an inherent feature.
     

Trained helpdesk

  • Our dedicated helpdesk offers expert guidance in monitoring service levels, abandoned call ratios, and inbound/outbound streams helping you stay on track and avoid SLA breaches.

One partner, total accountability

  • Tata Communications will be your go-to CX partner for end-to-end contact centre, voice and network deployments with 100% end-to-end accountability

Decicated instance for each customer

  • Dedicated instance for every customer, as good as a private hosting.

Single pane of glass administration

  • Supported with single pane of glass for administration enabled via RBAC with flexibility to deploy private dedicated instance at customer location

Global reach

  • Scale across the globe seamlessly
A trained contact centre helpdesk for all your private cloud needs

Our dedicated team of certified experts offers a comprehensive range of services, including system health monitoring, proactive and reactive vendor ticketing, performance optimisation, change management, and a committed service manager tailored to meet all your private cloud requirements. We prioritise your satisfaction through regular reviews and collaborative feedback sharing.

Our latest resources

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Survey Report

Exclusive 2024 survey: CCaaS trends & buying behaviour

Unlock exclusive insights from 75 contact centre respondents across industries! Download our survey report on CCaaS trends and benefits.

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Whitepaper

Winning CX in logistics: Strategies for a hyperconnected era

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Whitepaper

Juniper Research interview on Tata Communications CCaaS

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InstaCC™ Dedicated: A secure, private cloud contact centre

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InstaCC™ Dedicated: A secure, private cloud contact centre

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