Business impact
in action
3.5M+
members reached for vHealth membership
50 servers
Scaled from 8 in 5 years
24-48 hrs
Issue resolution time
The Challenge
Rapid growth in user base requiring scalable and flexible infrastructure.
• Need for a reliable technology partner who can provide end-to-end infrastructure and managed services.
• Ensuring strong security and governance to protect sensitive healthcare data.
• Quick resolution of critical issues to avoid service disruption.
• Planning for future technology needs, including cloud migration and AI integration.
The Solution
Provided a comprehensive suite of services including data center infrastructure, network connectivity (MPLS, internet leased lines), managed hosting, and security solutions (SIEM, email protection).
• Designed the infrastructure from the outset for seamless scalability, enabling growth from 8 to 50 servers over five years without impacting performance.
• Delivered 24/7 governance and support with rapid issue resolution within 24–48 hours.
• Built a robust security framework aligned with global standards to ensure compliance and data protection.
• Partnering on a cloud migration strategy to incorporate AI, machine learning, and advanced analytics for enhanced healthcare delivery.
The Result
Scalability to support expanding virtual healthcare demands without operational disruption.
• Reliable and secure infrastructure that safeguards patient data and meets regulatory requirements.
• Access to expert support and managed services that ensure high availability and quick problem resolution.
• Future-proof technology roadmap leveraging emerging digital capabilities to enhance patient care and business outcomes.
"Today, we have a user community of around 3.5+ million members, majorly because we are strong on the technology front. Tata Communications has played a very important role in achieving this goal."