Business impact
in action
84%
of employees reported higher productivity
90%
customer satisfaction rate achieved
4 out of 5
saw boosted stakeholder collaboration
The Challenge
Global enterprises faced fragmented and inconsistent collaboration due to multiple vendors, complex voice setups, and regulatory compliance challenges, especially in India and across regions
The Solution
Tata Communications deployed GlobalRapide for Microsoft Teams via Operator Connect. This unified service integrates PSTN calling, Direct Routing, endpoint/device management, and session border controllers into one managed platform, eliminating additional hardware and simplifying configuration.
The Result
Streamlined collaboration with global PSTN voice support across 58+ countries and centralised control via Microsoft Teams admin center
Lower TCO with reduced hardware and OpEx-based pricing, improving ROI and cost predictability .
The GlobalRapide Microsoft Teams Rooms solution has revolutionised our hybrid work collaboration, becoming an integral part of our Digital as well as Social Fabric. With 84% of employees reporting improved engagement and productivity, it has effectively bridged remote and in-office work, fostered unity and shared purpose while significantly enhancing our employee experience.