Business impact
in action
13%
improvement in user experience
27.6
points rise in NPS scores
15%
IT productivity gain
The Challenge
Faced recurring network outages, slow performance, and complexity from managing multiple providers for broadband and MPLS connectivity.
The Solution
Tata Communications implemented IZO™ SDWAN with Enterprise Broadband service across branch locations, providing an integrated network solution.
The Result
Achieved simplified operations, improved performance, resource optimisation, enhanced agent productivity, and better customer experiences.
A significant reduction in application response time has boosted employee productivity thus driving exceptional customer experiences. 27.6 points rise in our NPS scores since FY21 is a testament to our unwavering commitment to delivering exceptional experiences to our valued customers.