Technology has been the driving force behind many of humanity’s most significant developments. From transport and communication to power and industry, the world would be...
IoT, AI and chatbots: the tech that’s making the world a better place
3 mins read
Despite widespread concern that new technologies are negatively impacting humans across the world, the reality is that these advances are having a tangible impact for good. Tim Sherwood looks at some of these innovations from reducing food-waste and driving efficiency in recycling to alleviating suffering for those with debilitating diseases.
Technology has been the driving force behind many of humanity’s most significant developments. From transport and communication to power and industry, the world would be a very different place without many of the innovations we’ve seen in the last decade alone. (Read my colleague Song Toh’s recent two-part blog to learn more about some of these innovations.) In the last few years in particular, there has been a real focus on how technology can be used for good. It’s
Making sense of the data humanly possible to process and analyse – which is where artificial intelligence (AI) and machine learning (ML) come in. These technologies can crunch numbers at a rate that humans can never hope to compete with, making it possible to identify trends and patterns that would otherwise take an age to find."Enhanced IoT connectivity has led to massive amounts of data being captured, which presents challenges as well as opportunities when it comes to its management and turning it into actionable insights."

One of the most common day-to-day uses of AI at the moment is in chatbots, which are most commonly encountered in customer service situations. But as well as helping you to book a flight, choose a wine to go with your dinner, order a pizza, or even chat with Einstein, chatbots are increasingly being used for social good too. DoNotPay, a smartphone-based chatbot originally designed to help people contest parking fines, has also been used to provide refugees with legal advice and help them to complete and submit assistance and residence forms. There are sometimes fears that these kinds of technologies will replace human beings in the workplace but with"Similar technology has also been used to help people with autism interact in social situations; help verify and validate information and minimise bias; manage infrastructure and logistics; and even fight against elephant poaching in Africa."

"Ideas included chatbots to help bereaved children, HIV patients, people suffering from bipolar disorder, and young people with mental health issues."

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