Case Study
CPaaS
Shiprocket & Tata Communications Kaleyra
2023-03-02
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24 mins
Discover how Shiprocket minimised Return-to-Origin (RTO) losses by 45% and enhanced CX by integrating a WhatsApp solution in partnership with Tata Communications Kaleyra.
Key Takeaways
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Significant Boost in Customer Response
Customer response rate increased from 30% to 70% using WhatsApp, leading to improved seller satisfaction.
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Higher Contact Efficiency
Achieved a 50% increase in contact rate compared to traditional communication channels.
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Reduced RTO Losses
Improved communication helped address issues like inaccurate addresses and customer refusals, minimizing return-to-origin losses.
