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Powering the next-gen CX landscape for automakers

CPaaS
Whitepaper

Powering the next-gen CX landscape for automakers

2024-10-30
24 mins

Read how Tata Communications' AI-powered cloud solutions optimise customer interactions, streamline automakers networks, and enable seamless omnichannel engagement.

Key Takeaways

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      Automotive CX Challenges:

      Automakers struggle with fragmented customer journeys, disjointed dealer interactions, and inefficient service experiences.

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      Findings:

      AI-driven self-service, predictive maintenance and omnichannel support elevate CX, fostering stronger brand loyalty.

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      Our Solution:

      Tata Communications' cloud-based Customer Interaction Suite integrates voice, SMS, chatbots, and CRM platforms for seamless engagement.

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      Operational Impact:

      Automakers see reduced operational costs, improved dealer coordination, and higher CSAT scores through an AI-enhanced, data-driven approach.

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