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Some Industry Solutions>Consumer Goods & Retail|Products & Solutions>Unified Communications information in one line Analyst Report InstaCC + CPaaS CCaaS + CPaaS Industry Validation IDC Retail customer engagement Gated Retail and E-commerce

IDC Infobrief: Changing the dynamics of retail

CCaaS + CPaaS
Analyst Report

IDC Infobrief: Changing the dynamics of retail

2021-04-08
24 mins

Discover whyIDC InfoBrief highlights Tata Communications Store@Home’s role in helping retailers adapt to evolving consumer expectations and digital transformation.

Key Takeaways

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    Retail Trends

    Retailers face shifting consumer behaviors, increased e-commerce adoption, and need seamless omnichannel experiences post-pandemic.

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    Digital Solution

    Advanced CX solutions, real-time inventory visibility, and AI-driven customer engagement empower retailers to enhance efficiency.

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    Tata Communications Offering

    IDC InfoBrief highlights Tata Communications Store@Home for integrating digital platforms for seamless customer experiences.

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    Business Impact

    Our solutions help retailers optimise customer journeys, improve supply chain visibility, and increase sales through digital strategies.

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IDC Infobrief: Changing the dynamics of retail