Grofers is a leading online grocery delivery service in India with presence in 25+ cities offering convenience to customers through its app and website.

Challenge:

Needed a reliable communication platform to manage daily messaging requirements and scale up for promotional events like their Grand Orange Bag Day sales.

Our Solution:

Tata Communications implemented Kaleyra SMS platform for both transactional and promotional messaging, integrating seamlessly with Grofers' existing systems.

Results:

Supported peak processing of 200,000 orders per day, helping achieve significant sales during promotional events and profitability.