Grofers & Tata Communications Kaleyra
Grofers & Tata Communications Kaleyra

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Explore how Tata Communications Kaleyra SMS platform enabled Grofers to scale to 200,000 daily orders while delivering real-time customer communications
Key Takeaways
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Grofers is a leading online grocery delivery service in India with presence in 25+ cities offering convenience to customers through its app and website.
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Challenge:
Needed a reliable communication platform to manage daily messaging requirements and scale up for promotional events like their Grand Orange Bag Day sales.
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Our Solution:
Tata Communications implemented Kaleyra SMS platform for both transactional and promotional messaging, integrating seamlessly with Grofers' existing systems.
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Results:
Supported peak processing of 200,000 orders per day, helping achieve significant sales during promotional events and profitability.