Evolution of CX: leveraging Cloud and CPaaS capabilities
2022-04-25
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24 mins
Discover how Tata Communications cloud contact centre solutions transform customer experiences with global reach, omnichannel engagement, and intelligent automation capabilities.
Key Takeaways
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Overview
Customer experience is now the key differentiator, with 55% of retailers prioritising CX innovation while most European organisations lack digital capabilities.
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Findings
Traditional contact centres struggle with high investment costs, slow implementation, and adapting to digital demands.
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Our Solution
Tata Communications cloud contact centre portfolio enables omnichannel engagement and intelligent routing along with strategic partnerships.
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Impact
Customers achieve positive ROI through reduced capital costs, consumption-based flexible scaling, and enhanced efficiency with AI-powered automation.
