Establishing programmable communications on your terms
2022-04-25
.png?t=1743285383687)
24 mins
Explore how Tata Communications CPaaS platform enables businesses to integrate omnichannel communications into applications for enhanced customer engagement.
Key Takeaways
-
Overview
Mobile messaging continues evolving while conventional SMS remains resilient, requiring businesses to adapt engagement strategies.
-
Findings
Traditional websites and emails no longer suffice as customers demand contextual conversations across multiple channels with seamless transitions.
-
Our Solution
Tata Communications CPaaS transforms communications into software code through standardised APIs, enabling voice, video and messaging integration without backend infrastructure.
-
Impact
Businesses gain global reach, simplified integration and flexible commercial models managed by a single trusted partner.
