CCaaS
Whitepaper
Winning CX in logistics: Strategies for a hyperconnected era
2024-08-12
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24 mins
Discover how Tata Communications helps logistics providers optimize costs while delivering winning customer experiences through a hyperconnected ecosystem approach.
Key Takeaways
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Overview:
Logistics providers face revolutionising customer experience while managing costs across infrastructure, security, and service.
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Findings:
Adopting omnichannel, AI, self-service, and productivity tools enhances CX, requiring a robust network foundation.
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Our Solution:
Tata Communications offers InstaCCTM, DIGO, and network services (SD-WAN, multi-cloud, SASE), enabling a hyperconnected ecosystem for seamless experiences.
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Impact:
Providers optimise costs while delivering differentiated experiences to customers, employees, and partners in the digital era.
