Juniper Research interview on Tata Communications CCaaS
2024-08-12
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24 mins
Anand Viswanathan, AVP, CCS-Customer Interactions Suite at Tata Communications, shares insights on the advantages of CCaaS, key considerations for enterprises, and the future of customer interactions powered by emerging technologies.
Key Takeaways
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Overview:
Juniper Research interviews Anand Viswanathan from Tata Communications, which won Gold for Best CCaaS Solution.
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Findings:
CCaaS offers scalability, flexibility, cost-effectiveness, and analytics over on-premises solutions, though enterprises face integration challenges.
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Our Solution:
Tata Communications InstaCC™ and InstaCC Assure provide omnichannel support, integrations, and services ensuring compliance and cost optimisation.
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Impact:
CCaaS with AI, NLP, and ChatGPT revolutionises interactions, enhances satisfaction, and improves efficiency in service delivery.
