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InstaCC Industry Validation Interaction Validate contact center platform market leadership Cross-Industry

Juniper Research interview on Tata Communications CCaaS

CCaaS
Whitepaper

Juniper Research interview on Tata Communications CCaaS

2024-08-12
24 mins

Anand Viswanathan, AVP, CCS-Customer Interactions Suite at Tata Communications, shares insights on the advantages of CCaaS, key considerations for enterprises, and the future of customer interactions powered by emerging technologies.

Key Takeaways

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      Overview:

      Juniper Research interviews Anand Viswanathan from Tata Communications, which won Gold for Best CCaaS Solution.

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      Findings:

      CCaaS offers scalability, flexibility, cost-effectiveness, and analytics over on-premises solutions, though enterprises face integration challenges.

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      Our Solution:

      Tata Communications InstaCC™ and InstaCC Assure provide omnichannel support, integrations, and services ensuring compliance and cost optimisation.

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      Impact:

      CCaaS with AI, NLP, and ChatGPT revolutionises interactions, enhances satisfaction, and improves efficiency in service delivery.

Download the PDF

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