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Thriving in Hyperconnected Ecosystems

Today's fast-paced, complex businesses demand a hyperconnected ecosystem to fuel growth, innovate, boost productivity, and build resilience.

A New Approach to

Digital transformation

Yesterday's approach- implementing technology solutions for each ecosystem in isolation is no longer enough for complex interrelationships of today's businesses

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Go beyond hyperconnectivity to

Hyperconnectedness

Real-time, seamless, intelligent connectivity and collaboration is the foundation of a hyperconnected ecosystem

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A hyperconnected ecosystem is about

Enablement

It's about enabling customers to easily buy what they want, enabling employees to do their jobs, enabling partners to work with you seamlessly and enabling myriad data points to be translated into valuable insights

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Power your hyperconnected ecosystem with

Connected Infrastructure

Secure, agile and performant infrastructure is the building block for the seamless, real-time, intelligent collaboration your ecosystem partners need

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01/04 Network

Solutions for connecting your workforce

We have the expertise in running predictable internet with 30% of the world’s internet routes.

Why the need? Why the need? Why the need?
Hyperconnected Ecosystems

Analyst Approved Research Paper

Hyperconnected Ecosystems: Paving the way for business transformation

“[Employees] can communicate that much more easily using these technology platforms, and then they feel a greater sense of belonging to the organisation, so employee engagement goes up. If employee engagement increases, then productivity goes up and retention levels are much better.”...

Elevate Connectivity with Our Advanced Pillars

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Connect your infrastruture

Resolve common customer issues faster and at a lower cost per contact without compromising the customer experience.

Connect-your-infrastruture

Lorem ipsum dolor sit amet, consectetur adipiscing elit?

Connect your infrastruture

Resolve common customer issues faster and at a lower cost per contact without compromising the customer experience.

Connect-your-infrastruture

Lorem ipsum dolor sit amet, consectetur adipiscing elit?

Connect your infrastruture

Resolve common customer issues faster and at a lower cost per contact without compromising the customer experience.

Connect-your-infrastruture

Lorem ipsum dolor sit amet, consectetur adipiscing elit?

Connect your infrastruture

Resolve common customer issues faster and at a lower cost per contact without compromising the customer experience.

Connect-your-infrastruture
Product Stories

Explore a new world of transformative stories

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ConnectED Conversations: A Discourse with Visionary Executives

From Cloud-First to Cloud-Smart: A Paradigm Shift

2 mins 18 sec : 8th Nov

The Tech Dialogue: Reshaping Enterprise CX Perceptions

13 mins 37 sec : 20th Oct

Making Cloud Work for You: Why Optimisation is a Priority

15 mins 37 sec : 6th Oct

Building the Future Enterprise

3 mins 30 sec : 24th Aug

Why Hyperconnect? Unlocking a Growth Mindset

2 mins 24 sec : 17th Aug

Transforming Coffee Chats: The EX-CX Connection

5 mins 28 sec : 10th Aug

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8th Nov

From Cloud-First to Cloud-Smart: A Paradigm Shift

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20th Oct

The Tech Dialogue: Reshaping Enterprise CX Perceptions

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6th Oct

Making Cloud Work for You: Why Optimisation is a Priority

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24th Aug

Building the Future Enterprise

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17th Aug

Why Hyperconnect? Unlocking a Growth Mindset

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10th Aug

Transforming Coffee Chats: The EX-CX Connection

Conversations with leaders

“Given today’s increasingly hybrid model of work and digitalised enterprises, it’s imperative to integrate the human interactions with digital experiences for business success. Enterprises cannot truly succeed alone anymore – the integration needs to span the entire ecosystem of employees, customers, supply chain, and business partners. That creates a hyperconnected ecosystem where collaboration reigns supreme.”

“Given today’s increasingly hybrid model of work and digitalised enterprises, it’s imperative to integrate the human interactions with digital experiences for business success. Enterprises cannot truly succeed alone anymore – the integration needs to span the entire ecosystem of employees, customers, supply chain, and business partners. That creates a hyperconnected ecosystem where collaboration reigns supreme. At the end of the day, we are striving to create compelling experiences for our customers and to help them succeed in their goals. That great experience has its basis in seamless collaboration and business alignment, which is powered by humans and digitally connected devices across the whole ecosystem. Advances in technology have enabled us to communicate, engage, and collaborate anytime, anywhere and across many channels. We believe this connectedness needs to extend across not just the organization, but also help join all the moving parts of the ecosystem to create a holistic experience that results in a win-win for every player – the customer, the employee, the business partner, the vendor. That’s when the true value of collaboration can be realised – through the hyperconnected ecosystem that we envision. It’s no longer just about silos within an organization. While we do need to remove those, we also need to create a more seamless collaboration across the various entities that constitute the ecosystem within which our organisation operates. And when we create that sort of hyperconnected ecosystem that integrates human interactions with digital experience, it will help every one of those entities to succeed.”

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"Businesses operate in the hyper connected world. And in that ecosystem, investment in digital is critical- and to what end? To drive borderless and frictionless growth, bring innovation in products and services that deliver superior experiences, to become efficient and improve productivity, bring business agility and to manage risks in this complex fast changing environment."

Amur S. Lakshminarayan

MD & CEO, Tata Communications

"Businesses operate in the hyper connected world. And in that ecosystem, investment in digital is critical- and to what end? To drive borderless and frictionless growth, bring innovation in products and services that deliver superior experiences, to become efficient and improve productivity, bring business agility and to manage risks in this complex fast changing environment."

"Digital collaboration helps us to boost productivity, enabling employees to collaborate from any location at any time. Streamlining processes between departments e.g., Manufacturing, sales, marketing, procurement, IT can create an agile organisation that is quickly able to respond to market needs. Additionally, connecting customers with the right team member can reduce the time and resources needed for customer care, meaning fewer employees can service more customers without sacrificing quality. Our system allows for faster communication, file sharing, document collaboration, and task management; all of which can help employees to stay organised and on track. Additionally, our system helps to reduce the need for long, physical meetings and encourages collaboration across different departments and countries. All these features help to save time, increase productivity, and improve the overall efficiency of our employees.”

Chief Digital Officer

World’s largest beauty and cosmetics company

"Businesses operate in the hyper connected world. And in that ecosystem, investment in digital is critical- and to what end? To drive borderless and frictionless growth, bring innovation in products and services that deliver superior experiences, to become efficient and improve productivity, bring business agility and to manage risks in this complex fast changing environment."

“There are many benefits of having a great CX strategy but the most important advantage it gives us is that it allows us to collect data about its customers in order to better understand their needs and wants. Vehicles are no longer a luxury in today's world. They are a necessity, and we cater to our customers’ every needs. But the services that we are offering must evolve continuously. For this we need to connect with them and have a deep understanding of their needs and requirements. This is why we have various digital channels across multiple geographies. Automotive industry is no longer limited to brick-and-mortar model. Having all the multiple channels of customer engagement and many different points of a customer lifecycle is a necessity rather than an advantage. That is how we are building loyalty among our customer bases.”

Chief Digital Officer

A global automobile giant

"Businesses operate in the hyper connected world. And in that ecosystem, investment in digital is critical- and to what end? To drive borderless and frictionless growth, bring innovation in products and services that deliver superior experiences, to become efficient and improve productivity, bring business agility and to manage risks in this complex fast changing environment."

"Businesses operate in the hyper connected world. And in that ecosystem, investment in digital is critical- and to what end? To drive borderless and frictionless growth, bring innovation in products and services that deliver superior experiences, to become efficient and improve productivity, bring business agility and to manage risks in this complex fast changing environment."

Amur S. Lakshminarayan

MD & CEO, Tata Communications

"Businesses operate in the hyper connected world. And in that ecosystem, investment in digital is critical- and to what end? To drive borderless and frictionless growth, bring innovation in products and services that deliver superior experiences, to become efficient and improve productivity, bring business agility and to manage risks in this complex fast changing environment."

What is a Hyperconnected Ecosystem?

A hyperconnected ecosystem is a network of people, devices, and systems that seamlessly interact and share information with each other to drive value across the ecosystem. This ecosystem is characterised by high-speed communication and collaboration between different components, such as smartphones, computers, sensors, and cloud services.

What are the key components of a Hyperconnected Ecosystem?

The key components of a hyperconnected ecosystem are your customers, employees, the underlying infrastructure, partners/suppliers and devices. An absolute requirement for creating compelling customer experiences is the ability to communicate, engage, and collaborate anytime, anywhere across any channel.

Here, integrating human interactions with digital experiences will determine success.

Why do enterprises need to invest in a Hyperconnected Ecosystem strategy?

Hyperconnected ecosystems actively foster and enable innovation. Organisations need to see beyond Employee and Customer experience and start thinking about enabling Total experience (TX) that encompasses all stakeholders from the employee to the partner, the customer and the end-user. Total experience entails more than just taking care of customers—it means providing an excellent experience for everyone involved in the extended ecosystem.

A digital, hyperconnected ecosystem can help break down silos and facilitate better information flow by seamlessly and securely connecting all the stakeholders across different channels. For example, an online retailer working with offline retailers can provide customers with a more convenient and comprehensive shopping experience.

What technology investments are needed to enable a Hyperconnected Ecosystem?

A hyperconnected ecosystem is heavily technology dependent, and businesses need the right infrastructure, applications, processes and skills to enable connection and collaboration amongst all stakeholders in their ecosystem. CIOs need a digital ecosystem strategy that can help realise the full potential of new technologies and enable new partnerships and agile operating models.

This transformation also makes it imperative for CIOs to work with a broad ecosystem comprising technology vendors and expert partners as they build solutions across disparate technology areas—connectivity, cloud, collaboration, IoT, security—which both requires and results in an incredible level of complexity. In addition to this complexity, challenges like legacy processes and systems, organisational silos, skill shortages and changing customer expectations keep CIOs up at night. Having a partner that can help simplify and manage this complexity and provide end-to-end solutions that ensure business continuity and utmost safety and risk management drives both confidence and success.

Want to know how you can build a Hyperconnected Ecosystem for your enterprise?