Winning the customer experience battle in the hyperconnected world - paving the profitable way for integrated logistics
2024-05-03
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24 mins
Learn How Tata Communications Enables Logistics Providers to Slash Contact Centre Costs and Boost Customer Satisfaction Through Hyperconnected Digital Transformation
Key Takeaways
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Overview:
Logistics enterprises face challenges in delivering exceptional customer experiences while managing rising costs in a digital landscape.
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Findings:
The post-pandemic environment demands technologies that enhance customer interactions, reduce service expenses, and provide seamless communication strategies.
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Our Solution:
Tata Communications offers a hyperconnected ecosystem integrating AI, cloud platforms, and network infrastructure to revolutionize customer engagement and efficiency.
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Impact:
Logistics providers achieve major improvements, including 63% fewer contact centre calls, 30% more self-service channels, enhanced satisfaction, and cost optimisation.
