Verisure, Europe's leading provider of professionally-monitored alarm systems, serves 3.6 million customers across 16 countries with high-security solutions.

Challenge:

Verisure needed to enhance customer experience beyond traditional email, phone calls, and app-based communication channels.

Our Solution:

Tata Communications implemented WhatsApp Business API through Kaleyra platform, enabling secure, scalable, round-the-clock customer messaging.

Results:

Customer satisfaction soared with 9.8/10 rating, 99% response time satisfaction, and monthly WhatsApp conversations growing from 1,000 to 6,000.