Transforming customer experience worldwide: Fonus visionary growth as a global MVNO powered by Tata Communications MOVE™
2024-09-05
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24 mins
Explore how Fonus eliminated roaming barriers to create a seamless global wireless experience for its growing customer base.
Key Takeaways
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Business transformation:
Fonus evolved from a North American wireless provider to a global MVNO by eliminating high roaming fees and the need for multiple SIM cards while traveling.
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Technical solution:
Through Tata Communications MOVE™, Fonus implemented a multi-IMSI SIM card solution offering seamless connectivity across 55+ countries, supported by extensive global 5G coverage.
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Customer impact:
The partnership enabled Fonus to transition over 50% of its users to eSIMs, streamline operations, and significantly enhance customer satisfaction.
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Growth trajectory:
With expansion plans into East Asia and Europe, Fonus aims to double its subscriber base by 2025, establishing itself as a leading global wireless carrier.
