CPaaS
Analyst Report
Recognised as an Established Player in Juniper Research Conversational Commerce Leaderboard, 2023
2023-11-30
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24 mins
Learm why Juniper Research recognises Tata Communications as an established player in its 2023 Conversational Commerce Leaderboard, enabling personalised customer interactions
Key Takeaways
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Conversational commerce trends:
Enterprises seek scalable CPaaS solutions to deliver personalised customer experiences through conversational channels and AI engagement.
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Commerce platform:
Tata Communications Conversational Commerce leverages AI-powered chatbots, omnichannel messaging, and secure payment integration.
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Our recognition:
Juniper Research recognizes Tata Communications as an Established Player in Conversational Commerce Leaderboard, 2023.
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Business outcomes delivered:
Our capabilities help enterprises boost customer satisfaction, improve transaction success rates, and drive revenue growth through conversational AI.
