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Industry Solutions>Manufacturing|Products & Solutions>Unified Communications|Digital Platforms>Work from Anywhere Whitepaper Kaleyra CCaaS Entry Points/ToF Interaction Customer experience transformation ungated Manufacturing and Industry 4.0

Re-Engineering CX for the New Normal and Beyond

CCaaS
Whitepaper

Re-Engineering CX for the New Normal and Beyond

2021-03-03
24 mins

Learn how Tata Communications’ omnichannel CX solutions help manufacturing enterprises deliver consistent, personalized, and seamless digital customer experiences.

Key Takeaways

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      Manufacturing CX Needs

      Manufacturers must deliver seamless, personalized experiences as customer interactions shift online across channels.

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      Digital Platforms

      Omnichannel platforms integrate video, chat, and CRM to create consistent experiences across B2B and B2C segments.

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      Tata Communications Tool

      The platform offers unified communication, video collaboration, and omnichannel support to enhance engagement and loyalty.

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      Business Outcomes

      These solutions optimise customer journeys, improve service efficiency, and drive revenue growth through digital-first models.

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