CCaaS
Whitepaper
Re-Engineering CX for the New Normal and Beyond
2021-03-03
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24 mins
Learn how Tata Communications’ omnichannel CX solutions help manufacturing enterprises deliver consistent, personalized, and seamless digital customer experiences.
Key Takeaways
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Manufacturing CX Needs
Manufacturers must deliver seamless, personalized experiences as customer interactions shift online across channels.
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Digital Platforms
Omnichannel platforms integrate video, chat, and CRM to create consistent experiences across B2B and B2C segments.
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Tata Communications Tool
The platform offers unified communication, video collaboration, and omnichannel support to enhance engagement and loyalty.
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Business Outcomes
These solutions optimise customer journeys, improve service efficiency, and drive revenue growth through digital-first models.
