Omnenest Case Study

The Challenge

Recently, our customer signed a multi-year contract with one of India’s largest online
investment platforms, to provide their Order Management System (OMS). While the trading platform of the latter is hosted at Google Cloud Platform (GCP) in Mumbai, our customer’s OMS is hosted at NTT Data Centers in Mumbai and Chennai. The original solution architecture being mulled by our customer involved 10 Point-to- Point circuits from Tata Communications and another local telecom provider. This management of the solution would be left to the customer, and would require support from multiple providers: Tata Communications, the telecom provider and a data centre & colocation services provider. And whereas the connectivity between the two platforms needed to be reliant, performant, simple, and scalable, the potential for higher operational complexity and the need for coordination between different vendors for MACD (Moves, Adds, Changes, Deletions) requests was evident.

The Solution

Tata Communications was initially approached to fulfill part of the customer’s original solution, and simply provide 10 Point-to-Point circuits. However, upon hearing the requirement, we offered a more simplified solution, that allowed the customer to have a fully End-to-end managed solution along with diverse underlay links and hardware. Trust from the customer, towards a better solutioning approach, based on our technical expertise and a compelling argument for smoother Day 1 / 2 operations convinced them to go with our approach.

The Result

Simplicity of work for the teams running Day 1 / 2 operations, trumped higher costs that our solution approach required. The benefits accrued to the customer included:

Unified SLA: A unified SLA for end-to-end service across all links, providing a 99.99% uptime guarantee for every data center setup.

Unified Support: Single point of contact for all issues, reducing operational complexity with fewer vendors to coordinate with and simpler management of the network, especially for Day 1 and Day 2 operations. All MACD requests would now funnel through IZO™ MCC platform.

Improved Observability: TCx portal – a Tata Communications portal offering a single pane of glass approach for ordering & inventory management – access for better link performance monitoring and service request management

Reliability and Redundancy: The IZO™ Multi Cloud Connect solution offers dual MPLS connectivity (Active-Passive) along with router-level redundancy, ensuring higher reliability and better performance than the Point-to-Point solution, which was unmanaged.