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Products & Solutions>Core Mobility Presentation IoT Ungated

NEW-BLOG-CASESTUDY-PAGE-05-09

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Customer Success Story

Powering the next-gen CX
landscape for automakers

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The Challenge

‘vHealth by Aetna’ launched its vHealth virtual consultations service in India in 2016. Being into the virtual healthcare space, the company needed a technology partner that could serve as a one-stop-shop for all its technological needs.

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The Solution

Tata Communications has set-up the entire infrastructure for vHealth by Aetna, right from data centre racks, network services to security solutions. Tata Communications has been providing MPLS, Point-to-point services, internet leased lines, managed hosting service, pre-dedicated servers, virtual machines and storage, DR solutions to managed security services including SIEM, cloud box and email protection services, for the past five years.

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The Result

In the automotive market, Customer Experience (CX) is crucial as consumers prioritise seamless interactions and personalised services. The rise of connected vehicles and hybrid sales models offers new engagement avenues for auto manufacturers.

“When we were setting up our solution, scalability was a very important component. Right from the start, Tata Communications designed the solution in a way that makes it easy to scale up when needed. The ease and speed at which we have been able to scale up our infrastructure in the past five years has been phenomenal, thanks to Tata Communications. They have really been our technological backbone,”

 

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