Flipkart & Tata Communications Kaleyra
Flipkart & Tata Communications Kaleyra

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Learn how Tata Communications' call masking service enables Flipkart to enhance delivery rates while ensuring customer privacy during product deliveries
Key Takeaways
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Flipkart, one of India's leading e-commerce marketplaces, serves over 500 million registered customers with 150 million products across 80+ categories.
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Challenge:
Flipkart needed to improve delivery success rates while protecting customer and delivery agent privacy during communications.
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Our Solution:
Tata Communication implemented call masking solution using Direct Inward Dialing (DID) with dedicated regional voice channels and numbers.
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Results:
Achieved higher call connection rates, faster response times for reported issues, and improved delivery rates while maintaining complete privacy compliance.