Driving next-gen CX with Tata Communications
2022-04-25
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24 mins
Explore how to drive agile omnichannel customer engagements with cloud contact centre solutions that enhance agent productivity, cost efficiency and operational visibility.
Key Takeaways
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Context
86% of buyers pay more for better experiences, while 32% abandon brands after one poor interaction in today's economy.
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Insights
This eBook examines how omnichannel engagement has become a critical growth pillar requiring secure, intelligent and programmable customer experience solutions.
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Approach
Tata Communications enables cloud contact centres boosting productivity, enhancing efficiency and providing visibility across customer journeys.
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Benefits
Organisations gain tools to deliver seamless experiences improving metrics and agent satisfaction in a competitive landscape.
