The Challenge
Faced difficulties with real-time communication for flight updates as passenger numbers grew, affecting customer satisfaction.
The Solution
Tata Communications implemented Kaleyra cloud communication platform with Alerts, Promotional Messaging, IVR Studio and Outbound Dialling solutions.
The Result
AirAsia now sends messages monthly, efficiently manages calls, and has expanded globally with Kaleyra platform.
"As one of the fastest-growing startups at the time, Tata Communications Kaleyra recognised the challenges faced by the low-cost airline and provided innovative messaging and voice solutions to address them."
