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Multi Cloud Connect Industry Use case Ungated BPO

Contact centre (BPO) use case

Multi cloud connect
Use Case

Contact centre (BPO) use case

2024-05-22
5 mins

Discover how leading BPO fixing latency, security & scale with Tata Communications IZO™ Multi Cloud Connect.

Key Takeaways

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      Challenge:

      Contact center BPOs face latency, security risks, and management complexity as they adopt multi-cloud platforms for CRM, CTI, WFM, and AI/ML.

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      Solution Overview:

      IZO™ Multi Cloud Connect offers dedicated, low-latency, and secure connections between cloud applications, ensuring smooth call routing, fast data access, and simplified operations.

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      Tata Comm Advantage:

      99.99% uptime, global connectivity fabric, centralised management, and regulatory compliance.

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      Benefits:

      3X faster delivery, improved voice quality, stronger data security, enhanced agent productivity, and superior customer experiences.

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