AirAsia is one of Asia's largest low-cost airlines serving destinations across Malaysia, Indonesia, Thailand, Philippines, and Japan.

Challenge:

Faced difficulties with real-time communication for flight updates as passenger numbers grew, affecting customer satisfaction.

Our Solution:

Tata Communications implemented Kaleyra cloud communication platform with Alerts, Promotional Messaging, IVR Studio and Outbound Dialling solutions.

Results:

AirAsia now sends messages monthly, efficiently manages calls, and has expanded globally with Kaleyra platform.