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Case Study SMS CPaaS Customer Validation Interaction Ungated Aviation

AirAsia & Tata Communications Kaleyra

CPaaS
Case Study

AirAsia & Tata Communications Kaleyra

2024-12-02
24 mins

Learn how Tata Communications Kaleyra platform helped AirAsia overcome communication challenges and improve customer satisfaction with real-time messaging solutions.

Key Takeaways

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      AirAsia is one of Asia's largest low-cost airlines serving destinations across Malaysia, Indonesia, Thailand, Philippines, and Japan.

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      Challenge:

      Faced difficulties with real-time communication for flight updates as passenger numbers grew, affecting customer satisfaction.

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      Our Solution:

      Tata Communications implemented Kaleyra cloud communication platform with Alerts, Promotional Messaging, IVR Studio and Outbound Dialling solutions.

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      Results:

      AirAsia now sends messages monthly, efficiently manages calls, and has expanded globally with Kaleyra platform.

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