AirAsia & Tata Communications Kaleyra
CPaaS
Case Study
AirAsia & Tata Communications Kaleyra

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Learn how Tata Communications Kaleyra platform helped AirAsia overcome communication challenges and improve customer satisfaction with real-time messaging solutions.
Key Takeaways
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AirAsia is one of Asia's largest low-cost airlines serving destinations across Malaysia, Indonesia, Thailand, Philippines, and Japan.
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Challenge:
Faced difficulties with real-time communication for flight updates as passenger numbers grew, affecting customer satisfaction.
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Our Solution:
Tata Communications implemented Kaleyra cloud communication platform with Alerts, Promotional Messaging, IVR Studio and Outbound Dialling solutions.
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Results:
AirAsia now sends messages monthly, efficiently manages calls, and has expanded globally with Kaleyra platform.