InstaCC Transforms: Logistics in 3 Weeks, 110+ Nations
2024-01-25
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24 mins
See how Tata Communications deployed WebexCC powered by InstaCC™ across 110+ countries in just three weeks, transforming customer experience for a global logistics leader
Key Takeaways
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An integrated logistics company with 14,000+ customer service agents distributed across 200+ locations worldwide.
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Challenge:
The company needed a seamless omnichannel communication solution with global cloud technology to provide flexible customer service across their extensive international operations.
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Our Solution:
Tata Communications implemented WebexCC powered by InstaCC™, providing backhaul connectivity across 110+ countries and 200+ locations with seamless CRM integration.
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Results:
Reduced time-to-market by 60%, improved call handling efficiency by 80%, and increased customer satisfaction by 48%, transforming global customer experience capabilities.
