Tata Communications' Christian Michaud, discusses the importance of redefining wholesale communications in the face of digital advancements. The wholesale communications...
Growing pains: collaboration tools and the rise in remote working
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It may surprise you to learn that Email, the most widely used communications tool, is now nearly five decades old. In this blog post, Tata Communications’ David Spears, Director – Microsoft Cloud Solutions, explores why new tools may now offer more effective ways for workforces to collaborate.
Shockingly, email is still one of the most preferred methods of official communication. Although there have been several upgrades and enhancements over the years, today and much like most humans on the verge of their fifties, it’s starting to show its age.
Ripping it up and starting again can be a daunting prospect, but with the right training, unified communications platforms now offer far more effective and enjoyable ways for workforces to collaborate. So how do you get people onboard? Outlining the benefits and making the transition to a new platform as easy as possible are key to encouraging adoption. However, it is also situations such as the times we are in, that actually push us to the edge. Organisations across the globe had to innovate their IT systems and look at not only how new technologies like Artificial Intelligence, Machine Learning and IoT can be built in but also collaboration tools to keep the workforce engaged. This increased even more as businesses began to transition to a work from home mode. In fact, in the week of 23 rd March, Microsoft announced that it had 12 million new users on Teams, adding that those users generated over 900 million meetings and calling minutes. This spike, has also led to further innovation by Teams too, where Microsoft recently announced that Teams video calls will support up to 250 participants! Hence, platforms that offer so much more than just discrete back-and-forth messaging is really the need of the hour."For starters, not all employees are keen to embrace new technology, preferring to stick with what they know than attempting to learn their way around any new software or service."
"While sprawling email chains can quickly become unwieldy and difficult to follow, Teams, structured chat threads with multiple contributors offer far clearer discussions while still allowing participants to share files or converse privately one-on-one when necessary."

Artificial intelligence solutions and machine learning will drive interactions with both staff and customers, providing a seamless experience across multiple hardware platforms and in numerous different environments, from your desk at work to the comfort of your home via an autonomous, fully connected vehicle."Switching to IP calling and conferencing, not only saves money, it also gives businesses access to AI-powered fraud prevention and real-time performance monitoring – but that’s just the tip of the iceberg when it comes to what will be possible in the future."

Leaders In Our Own Right
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Anthony Bartolo is Senior Vice President of Unified Communications & Collaboration at Tata Communications. He recently published an insight paper entitled Setting the...
In today's business environment, the use of unified communications (UC) is helping enterprises streamline their communications and improve productivity. In this blog,...
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