Openstack is a distributed services architecture to orchestrate cloud infrastructure. To build an enterprise grade orchestration engine and serve the enterprises, one...
Cloud contact centres are increasingly gaining acceptance as enterprises see the benefits that cloud technology can offer in managing customer experience, with the well-documented benefits of scalability, flexibility, and a lower total cost of ownership. Furthermore, cloud technology is becoming the key platform to enable transformational change in the way we engage with our customers and each other, with two developments driving this transformation:
- The use of mobile devices as the first means of engaging with enterprise as well as with our friends and families
- The emergence of the “omnichannel” which integrates contextual intelligence with the ability to offer a common experience across all customer touch points.
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The story begins with the marriage of the network, the data centre and the cloud and ends with the marriage of enterprises worldwide to their preferred cloud providers....
Cloud computing has divided the business world. While it has no doubt created powerful value propositions for global enterprises, it has also presented various...
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Explore our solutions through immersive platform demos or engage with our surveys and pricing calculators
Explore Our Solutions
Explore our solutions through immersive platform demos or engage with our surveys and pricing calculators