The Challenge
- Rapid growth in user base requiring scalable and flexible infrastructure.
- Need for a reliable technology partner who can provide end-to-end infrastructure and managed services.
- Ensuring strong security and governance to protect sensitive healthcare data.
- Quick resolution of critical issues to avoid service disruption.
- Planning for future technology needs, including cloud migration and AI integration.
The Solution
- Provided a comprehensive suite of services including data center infrastructure, network connectivity (MPLS, internet leased lines), managed hosting, and security solutions (SIEM, email protection).
- Designed the infrastructure from the outset for seamless scalability, enabling growth from 8 to 50 servers over five years without impacting performance.
- Delivered 24/7 governance and support with rapid issue resolution within 24–48 hours.
- Built a robust security framework aligned with global standards to ensure compliance and data protection.
- Partnering on a cloud migration strategy to incorporate AI, machine learning, and advanced analytics for enhanced healthcare delivery.
The Result
- Scalability to support expanding virtual healthcare demands without operational disruption.
- Reliable and secure infrastructure that safeguards patient data and meets regulatory requirements.
- Access to expert support and managed services that ensure high availability and quick problem resolution.
- Future-proof technology roadmap leveraging emerging digital capabilities to enhance patient care and business outcomes.
Discover how vHealth by Aetna transformed its virtual healthcare services with robust, end-to-end infrastructure support from Tata Communications.
